Privacy Policy

Privacy Policy – Julia’s Cleaning Company LTD

Effective date: 06 January 2026

Julia’s Cleaning Company LTD (“we”, “us”, “our”) operates the website https://juliascleaning.services (the “Service”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our Service.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We may collect the following personal data when you contact us or book services:

  • Full name
  • Email address
  • Phone number
  • Address / postcode
  • Booking details (date, time, service type)
  • Payment confirmation (processed securely via Square – we do not store your full card details)
  • Any messages or information you provide to us

We may also collect technical data such as IP address, browser type, device type and pages visited for security and analytics.

  1. How We Use Your Information

We use your information to:

  • Provide and manage bookings and cleaning services
  • Communicate with you about your booking and service updates
  • Process payments securely through Square
  • Improve our website and customer experience
  • Meet legal and accounting requirements
  • Protect our business, staff, and customers (including insurance and dispute prevention)
  1. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract – to provide services you book with us
  • Legitimate interests – to run our business safely and efficiently
  • Legal obligation – for tax, accounting, and regulatory purposes
  • Consent – where required, such as marketing emails (if you opt in)
  1. Payments

All payments are processed securely via Square.

We do not store or process your full payment card details on our servers.

  1. Booking, Cancellation & Refund Policy
  • Payment must be made in advance to confirm a booking.
  • Cancellations must be made at least 48 hours before the scheduled cleaning time.
  • Late cancellations (less than 48 hours) may not be eligible for a refund.

(If you want, I can write a stronger “No refund within 48 hours” version — just tell me yes/no.)

  1. Photos Before and After Cleaning

For insurance, quality control, and dispute prevention:

  • Our cleaners may take before and after photos of the cleaned areas.
  • Photos will focus on the property condition and cleaning results (not personal photos or private items where possible).
  • If client refuses photo evidence, our insurance may not cover disputes or claims relating to service condition.

We store photos securely and delete them when no longer needed.

  1. Sharing Your Information

We do not sell your data.

We may share data only with trusted services required to run our business, such as:

  • Payment processing (Square)
  • Website hosting (SiteGround)
  • Email systems
  • Analytics tools (Google Analytics / Site Kit)

All providers must follow data protection requirements.

  1. Cookies

We use cookies to improve site performance and user experience.

You can control cookies through your browser settings.

Disabling cookies may affect how parts of the website work

  1. Data Retention

We keep personal data only as long as necessary, including:

  • For ongoing service and customer support
  • For legal/tax purposes (usually up to 6 years)
  • For resolving complaints or disputes
  1. Your Rights (UK GDPR)

You have the right to:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion (in certain cases)
  • Object to processing
  • Restrict processing
  • Request data portability
  • Withdraw consent (where applicable)
  1. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

📧 julia@juliascleaning.services

📞 020 8458 8220 / 07769 693870 / 07793 458082

🌐 https://juliascleaning.services